Healthcare Identity Verification

Trusted Identity Verification for Patients and Healthcare Providers

ID.me provides seamless identity verification for patients and healthcare providers to facilitate access to patient portals and meet Electronic Prescription of Controlled Substances (EPCS) requirements.

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The Importance of Identity Proofing in Healthcare

Modern healthcare relies on trusted digital identities more than ever—whether it is for a patient accessing protected health information (PHI) or a physician needing to prescribe a controlled substance.

Healthcare organizations use identity proofing to ensure patients and providers securely access healthcare data. It also protects patients and providers from medical identity theft and prescription fraud.

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Identity Proofing for Providers

Meet Electronic Prescription of Controlled Substance (EPCS) compliance requirements for identity proofing physicians. ID.me’s EPCS identity proofing allows healthcare providers to verify their identities one time and create Identity Assurance Level 2 (IAL2) and Level of Assurance 3 (LOA3) credentials they can use to issue EPCS across multiple healthcare systems.

ID.me also validates healthcare provider credentials, including DEA and NPI identifiers and secures online accounts with two-factor authentication (2FA).

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Identity Proofing for Patients

Enable online enrollment and identity verification to facilitate secure access to patient portals. ID.me’s patient identity proofing solution ensures the correct health records and insurance information are matched with the right patient. Patients who verify their identities with ID.me create IAL2 or LOA3 compliant credentials they can use to sign into patient portals across healthcare organizations.

How it works

Step 1:

Providers create an ID.me account, which they’ll use going forward to log in and prescribe EPCS.

Step 2:

Providers’ accounts are protected from takeover with two-factor authentication:

  • Enhanced SMS
  • Phone call to landline
  • Biometrics via ID.me app
  • Security key
  • Code Generator
Step 3:

Providers verify identity by taking a photo of their identity documents.

Step 4:

Data extracted from the ID document pre-fills form. Providers confirm data and add SSN.

Step 5:

Providers input information such as DEA and NPI numbers to verify medical provider status.

Why Healthcare Systems Choose ID.me

NIST 800-63-3 Aligned

Meet IAL2/AAL2 and LOA3 identity proofing and authentication standards to comply with DEA, HHS, and state-level requirements.

  • ID.me is a Credential Service Provider (CSP), meaning provider credentials don’t require annual renewal.
  • All ID.me credentials are protected with two-factor authentication.
Online, Virtual In-Person, and In-Person

Support online self-enrollment, virtual in-person proofing via video conference, and in-person proofing via the ID.me Trusted Referee mobile app. With the Referee app, administrative staff can enroll patients and physicians in-person.

  • Online: Patients set up 2-factor authentication and verify their identity online.
  • Virtual In-Person via Video Conference with ID.me: Patients schedule a video chat session with an ID.me Trusted Referee, who will facilitate the identity proofing process via video chat.
  • In-Person with a Trusted Referee: Patients visit a Trusted Referee — they are the person responsible for verifying patient identity in-person using the ID.me Trusted Referee App.
  • In-Person with a Trusted Referee: Patients visit a Trusted Referee—they are the person responsible for verifying patient identity in-person using the ID.me Trusted Referee App.
Interoperable Login

Once a user has verified their identity with ID.me, that person will never have to re-verify their identity again across any organization where ID.me is integrated. Patients and providers can access healthcare services across multiple platforms with a single credential, eliminating the friction and hassle of creating and managing multiple logins.

Easy to Use

Adopt a simple, intuitive, mobile-first identity verification experience, designed to meet Responsive Web Design (RWD) and 508-compliance requirements. ID.me’s solution contains multiple paths to verification to allow all patients and providers to successfully complete proofing.

Online, Virtual In-Person or In-Person

In addition to online identity proofing, ID.me offers in-person and virtual in-person options for users who struggle with online identity proofing or for situations where it is more convenient to receive in-person or virtual assistance.

With ID.me, the user has 3 options

1) Online Identity Proofing
2) In-Person Identity Proofing
3) Virtual In Person Identity Proofing
Digital identity walkthrough