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Virtual In-Person Identity Proofing

Verify Identity Virtually via Video Conference with a Trusted Referee

Use virtual in-person identity proofing to onboard users and increase access to digital platforms.

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Why use virtual in-person identity proofing?

While traditional online identity proofing helps most users access secure services online, some populations struggle with the online process. Virtual in-person proofing allows those individuals to complete identity proofing with a trained Trusted Referee via a simple video conference session.

Individuals may require virtual in-person proofing to overcome several challenges:

Frozen or limited credit files
Lack of permanent address
Outdated information stored in credit bureaus
Unregistered prepaid phones
Lack of computer experience

The Virtual In-Person Proofing Process

ID.me provides step-by-step instructions to facilitate a compliant and auditable virtual in-person identity proofing process

Step 1:

After a user fails online verification, they will be prompted to schedule a free live video session with a Trusted Referee from available time slots.

Step 2:

The user will upload their identity documents and confirm their personal information. They will then receive an email confirming their appointment.

Step 3:

During the virtual in-person proofing session, the user meets with a Trusted Referee via video conference and displays their identity documents.

Step 4:

To complete the process, the Trusted Referee attests the authenticity of the user's documents and application through the video conference. A NIST 800-63-3 compliant digital credential is generated.

Why Organizations Choose ID.me

NIST 800-63-3 Aligned

Assist users challenged with online identity proofing and meet IAL/AAL2 identity proofing and authentication standards to comply with federal and steve-level requirements.

Interoperable Login

Once a user has verified their identity with ID.me, that person will never have to re-verify their identity again across any organization where ID.me is integrated.

Trusted Referees

Trained and certified call center employees called Trusted Referees guide users through the identity proofing process over video chat.

What Information is Required for Virtual In-Person Identity Proofing?

To complete virtual in-person identity proofing, users must present the following pieces of information:

  • First and Last Name
  • Birthdate
  • Mobile Phone Number
  • Email
  • Address
  • Social Security Number
  • 2 Primary documents or 1 primary document & 2 secondary documents
Primary Documents
  • U.S. or Canadian driver's license
  • U.S. Passport or passport card
  • Federal or State ID
  • Permanent Resident Card (I-511)
  • Military ID
  • Foreign Passport with I-511
  • Employment authorization card (I-766)
Secondary Documents
  • Credit card
  • Health Insurance card
  • Social Security card
  • Birth certificate
  • School ID with photo
  • Voter regisration card
  • Temporary resident card