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Case Study

Enabling Secure Access for Veterans at VA.gov

At the beginning of 2016, Veteran online benefits and services, such as refilling prescriptions or tracking disability claims, were dispersed across 500 different Veteran-facing websites.

To streamline services and deliver a more cohesive user experience, the Department of Veteran Affairs (VA) launched VA.gov, a secure digital portal that gives Veterans direct access to their benefits and resources online.

The VA.gov team contracted ID.me to deliver an authentication process that was compliant with the federal government’s most rigorous security standards, and provided a way for Veterans with existing login credentials (DS Logon and MyHealtheVet) to continue to use them while making them more secure.

Learn how VA.gov achieved an industry leading LOA3 identity verification success rate.

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