In-Person Identity Verification

In-person verification increases equity and access to government benefits.

Individuals who don’t have a mobile device, dedicated internet access, or strong digital skills can now securely verify their identity in person. With a quick trip to one of 650 retail locations, an individual can be verified within their local community and assisted by a trained technician.

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Increase equity and access to government benefits

In-person verification furthers ID.me’s commitment to No Identity Left Behind, making digital identity accessible and secure for all. It joins other pathways to verification, including an automated online process and online video chat.

The New Jersey Department of Labor and Workforce Development (NJDOL) is the first partner to roll out the in-person offering to provide access to more residents. ID.me partners can purchase the offering to help expand access to secure, easy-to-use identity verification for their constituents.

The in-person identity Verification Process
"THE IN-PERSON IDENTITY VERIFICATION PROCESS WAS QUICK AND CONVENIENT."

A. McNair, New Jersey

Gained access to benefits in New Jersey after verifying her identity in person

Multiple pathways to verification success

In-person verification joins other pathways, including an automated online process and video chat.

Automated

Self-service flow that typically takes less than 5 minutes.

Video chat

Virtual verification with a Trusted Referee on a video call.

In Person

Verification at one of 650 neighborhood retail locations.

Secure Identity Digital Network

The ID.me secure digital identity network has 94 million members, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers.

Our Commitment to No Identity Left Behind

At ID.me, we’re passionate about giving all people control of their personal data, while enabling them to have one trusted login that securely verifies their identity. Millions of people are left behind because they have recent name changes, recent moves, or no credit or thin credit files. We provide the “relief valves” of multiple pathways to verification so that no one is left behind.