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Patient Portal Authentication

Verify patient identity for online healthcare portals and health record access

ID.me provides healthcare organizations seamless identity verification for patient access to online healthcare portals and electronic records.

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The Importance of Identity Proofing Patients

Healthcare organizations rely on digital identity to ensure the correct health records and insurance information are matched to and accessed by the right patient. Errors in patient identity proofing can result in duplicate records, delayed payments, and medical fraud.

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Patient Proofing with ID.me

ID.me provides seamless identity verification for healthcare organizations to validate patient data during pre-registration, check-in, and health record access. As a NIST-certified credential service provider, ID.me is already trusted by more than 500 organizations including healthcare systems, government agencies, financial institutions, nonprofits, and many more.

Why healthcare organizations verify patient identity with ID.me


Meet IAL2 / AAL2 identity proofing and authentication standards to comply with DEA, HHS, and state-level requirements.

Login Once

Once a patient has verified their identity with ID.me, they will not have to verify their identity again across any organization integrated with ID.me.

Easy to Use

Adopt a simple, intuitive, mobile-first identity verification experience, designed to meet RWD and 508 compliance requirements. Patients can complete identity proofing and self-enrollment from their offices.

Flexible Platform

ID.me offers multiple paths to verification, granting patients the flexibility to complete identity proofing through the method most convenient for them.

Online, Virtual in-person,
and in-person Proofing

In addition to online identity proofing, ID.me offers in-person and virtual in-person options for users who struggle with online identity proofing or for situations where it is more convenient to receive in-person or virtual assistance.

With ID.me, the user has 3 options:

  1. Online. Simple integrated solution fits into your existing digital workflow.
  2. Virtual In-Person. Conducted via live video chat with an ID.me Trusted Referee.
  3. In Person. Conducted by trained administrative staff via our ID.me Trusted Referee mobile app
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